Privacy Policy

---

At SWANPLEX, your privacy is importantly to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services.

INFORMATION WE COLLECT

We may collect personal information that you provide directly to us when you:

• Book a service
• Fill out form on our website
• Subscribe to emails or newsletters 
• Contact us for support or questions
• Participate in promotions or surveys

This may include:

• Name
• Email Address 
• Phone Number
• Billing and Shipping address
• Payment information (processed securely through third-party providers)
• Medical or skin history (if applicable to treatments)

We may also automatically collect limited technical data such as your IP address, browser type, device information, and how you interact with the site.

HOW WE USE YOUR INFORMATION

 We use your information to:

• Schedule and provide beauty or wellness services
• Process transacations securely 
• Communicate updates, confirmations, or marketing (if you opt in)
• Improve our website and customer experience
• Comply with legal or regulatory obligations

SHARING YOUR INFORMATION

• We do NOT SELL your information.

We may share your information with:

• Trusted third-party service providers (e.g, payment processors, booking platforms, email marketing tools)
• Reguatory authorities when required by law 
• Partners and affiliates under strict confidentiality terms (if applicable)

COOKIES AND TRACKING TECHNOLOGIES

We may use cookies, pixels, and analytic tools (like Google Analytics) to track how you use the site and enhance your experience. You can modify your browser settings to refuse cookies or alert you when they’re being used.

YOUR RIGHTS

You have the right to:

• Access the personal data we hold about you 
• Correct or update innaccurate information
• Request deletion of your data (unless we are legally required to retain it)
• Opt out of marketing communications at any time

To exercise your rights, contact us at: Theo@theswanplex.com

DATA SECURITY

We take reasonable steps to protect your data from unauthorized  access, disclosure, or loss. However, no method of transmission over the internet is completely secure.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Please review this policy regularly to stay informed.